Online Planet: Empowering Local Commerce
A multi-vendor marketplace built with separate seller, customer, and admin journeys. We delivered the full operating system behind the marketplace, not just the storefront.
Industry
B2B/B2C Multi-Vendor Marketplace
Timeline
8 Weeks
Year
2026
Status
Live & Scaling
What We Delivered
The marketplace engine behind the website
Online Planet was not a simple e-commerce front-end. We delivered the workflows that let sellers onboard, customers buy smoothly, and admins control the full system with confidence.
Seller onboarding system
We built seller activation, approval, temporary-password login, forced password reset, OTP verification, and dashboard access logic so onboarding did not depend on manual admin intervention.
Customer checkout system
We implemented cart, checkout, Razorpay order creation, signature verification, webhook-based payment updates, refund handling, and post-order communication flows.
Admin control layer
We built the governance layer for seller approval, payout routing, order oversight, subscription control, and operational visibility across the marketplace.
Shipping and fulfillment
Shiprocket and Ekart integrations were set up for serviceability, shipment creation, tracking, labels, manifests, and shipment-status workflows.
The Vision
Digitalizing Local Potential
Online Planet was born from a clear necessity: local merchants wanted to sell online but lacked the technical resources and platform to do so. The goal was to democratize e-commerce for a specific geographic community.
The Challenge
Local vendors were missing out on the digital boom. The client needed a platform that was intuitive enough for non-technical sellers to manage inventory, while powerful enough to handle complex payouts and subscriptions.
The Solution
We engineered a comprehensive multi-vendor marketplace featuring a dedicated Seller Panel with real-time analytics, a robust Admin dashboard for governance, and a frictionless, fast consumer storefront.
Journey Design
Seller, customer, and admin journeys
The real strength of this project was how all three sides of the marketplace were designed to work together cleanly.
Seller Journey
- Admin reviews and activates seller
- Temporary password is generated and emailed
- Seller logs in and is forced to change password
- OTP verification secures first access
- Seller reaches dashboard, products, orders, analytics, and subscription controls
Customer Journey
- Customer discovers products across multiple sellers
- Adds items to cart and enters checkout
- Razorpay processes payment securely
- Order status updates trigger notifications
- Shipping and delivery tracking continue after checkout
Admin Journey
- Admin approves sellers and governs verification status
- Monitors subscriptions, limits, and plan activation
- Tracks orders, shipping, disputes, and payouts
- Manages platform rules and high-level operations
- Keeps marketplace quality and trust under control
System Architecture
The 3-Pillar Ecosystem
A simple view of how the full marketplace was structured and delivered.
1. The 3-Pillar Ecosystem
2. Seller Activation Flow
We designed seller onboarding so activation did not feel manual or fragile.
3. Split-Payment & Logistics Webhooks
Ensuring seamless money-routing to vendors and instant shipping manifest creation.
Gallery
Platform Interface
A glimpse into the user interfaces and dashboards that power Online Planet.
Core Systems
Operational depth, not just UI
The trust in this project comes from how much of the real marketplace machinery was delivered behind the scenes.
Deep Flow Breakdown
How the platform actually worked
This project becomes more credible when the flows are explained properly. The value was not only in design. It was in how sellers got activated, how customers paid, how orders moved, and how admins stayed in control.
Seller Activation Flow
We designed seller onboarding so activation did not feel manual or fragile.
Admin activates seller from the control panel.
System generates a temporary password and approval email.
Seller logs in and is forced into password change.
OTP verification secures the first access step.
Seller enters the dashboard with product, order, and subscription access.
Customer Checkout Flow
The customer journey was built to reduce friction from cart to payment confirmation.
Customer browses products from multiple sellers.
Cart and checkout collect the final order context cleanly.
Razorpay order is created on the backend.
Signature verification confirms the payment safely.
Order status and customer notifications continue after payment.
Order & Fulfillment Flow
We connected payment and operations so the order journey continued smoothly after checkout.
Orders enter a multi-stage lifecycle in the system.
Seller and admin can update status as the order progresses.
Shiprocket and Ekart handle shipment creation and tracking logic.
Labels, manifests, tracking, and shipping updates plug into the workflow.
Returns, refunds, and notifications remain part of the same operational layer.
Subscription & Admin Control Flow
We added the business logic needed to control sellers, plans, and platform growth.
Admin monitors seller plans and activation state.
Subscription upgrades use webhook-based verification logic.
Instant activation unlocks features after successful payment.
Limits, plan control, and governance remain centralized.
This gives the marketplace a repeatable monetization layer, not just traffic.
Immediate Impact & Trust
Local Sellers Onboarded
within the first week of launch
Faster Checkout Flow
due to unified cart architecture
Average Page Load
ensuring zero drop-offs
"Our local vendors had the products, but not the platform. Harsh and the team didn't just build a website; they built a digital economy for our area. The seller dashboard is so intuitive that onboarding took minutes instead of days. It completely transformed our business model."
Shivani Trivedi
Founder, Online Planet
Engineering
Modern Stack. Maximum Scale.
Utilizing a robust Next.js and MongoDB foundation, integrated deeply with industry-leading payment and shipping APIs to ensure absolute reliability.
Frontend & AI Integration
Next.js 15, Framer Motion, and Google Generative AI mapped with Tesseract OCR for intelligent automations.
Backend & Webhooks
Node.js/MongoDB routing complex Ekart shipping webhooks and Razorpay split-payments natively.