Refund & Cancellation Policy

1. Milestone-Based Payment Structure

All projects at GenForge Studio follow a milestone-based payment model. Payments are collected at agreed-upon project stages, and each milestone is approved by the client before the next phase begins.

• Advance Payment: A non-refundable booking fee (typically 30–50% of the total project cost) is required to reserve your project slot and begin discovery/planning.
• Milestone Payments: Subsequent payments are tied to specific deliverables (wireframes, development, testing, launch).
• Final Payment: The remaining balance is due before project handover and deployment.

2. Refund Eligibility

• Before Work Begins: If you cancel your project before any work has started (within 48 hours of the advance payment and before the kickoff call), you are eligible for a full refund minus a 10% administrative fee.
• During Active Development: Refunds are calculated based on work completed. You will be billed for all completed milestones and any partially completed work at a pro-rata rate. Unused milestone payments will be refunded.
• After Delivery: Once a project milestone has been delivered and approved by the client (via email or written confirmation), that milestone payment is non-refundable.
• Post-Launch: No refunds are issued after the final project has been deployed and handed over.

3. Cancellation Process

To cancel a project, send a written cancellation request to hello@genforgestudio.com or notify your assigned project manager. Cancellations take effect from the date the written request is received.

• We will provide a detailed breakdown of work completed and any refund amount within 5 business days of the cancellation request.
• All project files, source code, and assets created up to the point of cancellation will be delivered to you after settlement of outstanding payments.
• Any third-party costs already incurred on your behalf (domain registrations, hosting, stock images, API subscriptions) are non-refundable.

4. Revision & Dispute Resolution

If you are unsatisfied with a deliverable, we encourage you to request revisions before considering cancellation.

• Each project includes a defined number of revision rounds (as specified in your project agreement).
• If a dispute arises regarding the quality of work, we will arrange a review meeting within 3 business days to address concerns and agree on a resolution plan.
• If no resolution is reached, both parties may seek mediation under the laws of Uttar Pradesh, India.

5. Subscription & Maintenance Plans

• Monthly maintenance plans can be cancelled with 15 days' written notice before the next billing cycle.
• No partial refunds are issued for the current billing period after services have been rendered.
• Annual plans paid upfront may be refunded on a pro-rata basis for unused months, minus a 15% early termination fee.

6. Refund Processing

• Approved refunds are processed within 7–10 business days to the original payment method (bank transfer or UPI).
• Refunds via international payment methods may take up to 15 business days depending on the payment provider.

7. Non-Refundable Items

The following are non-refundable under all circumstances:

• Domain name registrations and renewals
• Third-party hosting fees and SSL certificates
• Stock images, fonts, or licensed assets purchased
• Rush/priority fees for expedited delivery
• Consultation and strategy sessions already conducted

8. Contact Us

For refund requests or cancellation inquiries, contact us at:

• Email: hello@genforgestudio.com
• Phone: +91 72338 11034
• Office: 2nd Floor, JSV Hyundai Building, CP-53 Sitapur Road Yojna, Lucknow, UP 226021